Frequently Asked Questions
Short answers about our rings, delivery, returns and payment at Erffan Jewels.
Orders & Delivery
How long does delivery take?
Orders are delivered anywhere in Malaysia within 5–7 business days, and delivery is free. We prepare your order within 1–2 business days before handing it to the courier. The arrival date depends on your location and the courier.
Do you deliver overseas?
Yes, we deliver to Singapore, Brunei and Indonesia. Payment on this site is currently for Malaysian addresses only, so for an overseas order, message us on WhatsApp and we will work out the delivery cost and time with you.
How do I know the status of my order?
After a successful payment you are taken to an order confirmation page. If you bought with an account, every order and its status is listed on your Account page. For any question, message us on WhatsApp with your order number.
What if the ring arrives damaged?
Message us on WhatsApp as soon as possible with photos of the ring and its packaging. If the ring is damaged or we sent the wrong item, we pay the return postage and will sort it out with you.
Rings & Materials
What are Erffan Jewels rings made of?
Most of our rings are made of 925 silver (sterling silver): 92.5% pure silver mixed with a little of another metal so it is strong enough for everyday wear. The material of each ring is stated in the description on its product page.
Are silver rings suitable for Muslim men?
Yes. Muslim men are not permitted to wear gold, but silver is permitted. That is why our collection focuses on silver rings for men, suitable for the engagement, the solemnisation and everyday wear.
How do I keep a silver ring from tarnishing?
Take the ring off to shower, exercise or do housework, and keep it away from perfume and chemicals. Store it somewhere dry and wipe it with a soft cloth after wearing. Tarnish comes off with a silver polishing cloth.
How do I find my ring size?
Use the size guide on each product page to measure the circumference of your finger in millimetres. If you are still unsure, send us that measurement on WhatsApp or visit our shop in Kota Bharu City Point and we will help you.
Returns
What is your returns policy?
An unworn ring in its original condition can be returned within 30 days of purchase. Custom orders cannot be returned unless they are damaged. Return postage is paid by the buyer unless the ring is damaged or we sent the wrong item.
How do I return a ring?
Message us on WhatsApp or email us with your order number within 30 days of purchase. We will give you the address and instructions for sending the ring back to us. The full details are in our Terms & Conditions.
Payment & Accounts
Which payment methods do you accept?
On this site you can pay by credit or debit card, or by FPX (online banking). Payments are processed securely by Stripe and CHIP, and we never store your card details. In our shop you can also pay in cash.
Do I need an account to buy?
No. You can order as a guest. With an account, you can see your order history, save delivery addresses and keep rings on a wishlist for your next purchase.
Our Shop
Where is the Erffan Jewels shop?
Our shop is at No G-K-42, Tingkat Bawah, Kota Bharu City Point, 15000 Kota Bharu, Kelantan. We are open Saturday to Thursday, 9.30 am to 5.30 pm (closed on Fridays). You are welcome to come and see the collection in person and have your finger measured.
Still have a question?
Message us on WhatsApp or see every way to contact us.
Email: erffanjewels@gmail.com
Phone: +6011-5773 5663